Privacy Policy

CONDITIONS OF SERVICE

1. Privacy Policy

Introduction

Wholesome Counselling Services is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and other contact details.
• Information provided through forms, surveys, or consultation bookings.
• Website usage data via cookies and analytics tools.

How We Use Your Information

We use your personal information to:

• Provide counselling and therapy services.
• Respond to inquiries and manage bookings.
• Improve website functionality and user experience.

 

Disclosure of Personal Information

We may disclose your information to:

• Service providers assisting us with data storage, analytics, or customer support.
• Law enforcement or regulatory authorities if required by law.

Cookies and Tracking

This website uses cookies to enhance user experience and analyse website traffic. By using the Website, you consent to the use of cookies. You can disable cookies in your browser settings.

Your Rights

You have the right to:

• Access and correct your personal information.
• Withdraw consent for the use of your data.

 

2. Terms and Conditions

Introduction

By accessing or using marveladeyemi.com.au, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using the Website.

Services

The Website provides information about counselling services. Bookings for consultations can be made via the booking platform provided.

User Obligations

• You must provide accurate information when booking a session.
• You agree not to misuse the Website for fraudulent purposes or interfere with its operation.

Intellectual Property

All content on the Website, including text, images, and branding, is the intellectual property of Wholesome Counselling Services unless otherwise stated. Reproduction or redistribution without permission is prohibited.

Limitation of Liability

While we strive to provide accurate information, Wholesome Counselling Services is not responsible for any errors, interruptions, or damages resulting from your use of the Website.

Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

 

Feedback and Support

We welcome feedback on accessibility improvements. Please contact by email at marvel@wholesomecounselling.com.au if you experience any issues accessing the Website.

 

4. Refund and Cancellation Policy

Consultation Bookings

• Cancellations: Appointments must be cancelled at least 48 hours in advance to avoid being charged the full session fee. However, Administration fee will apply to all cancellations.
• Refunds: Refunds will only be issued for pre-paid sessions cancelled within the notice period.

No-Show Policy

If you fail to attend a booked session without prior notice, the full session fee will apply.

 

Medicare Rebates Policy

Eligibility for Medicare Rebates

Medicare rebates are available only for clients who:

1. Have a valid Mental Health Care Plan (MHCP) from their General Practitioner (GP), Psychiatrist, or Paediatrician.
2. Have been referred to Marvel Adeyemi or Wholesome Counselling Services for counselling or psychological support as indicated in the MHCP.

Claiming Medicare Rebates

• Medicare rebates can only be claimed after each consultation has been completed.
• It is the client’s responsibility to ensure they provide the correct MHCP details before or at the time of the first session.

Rebate Amounts

• The rebate amount is determined solely by Medicare. Wholesome Counselling Services is not responsible for the rebate value, as this is subject to Medicare’s policies and procedures.
• Clients are advised to contact Medicare directly for clarification on rebate amounts or eligibility.

Out-of-Pocket Costs

• Clients will be required to pay the full session fee upfront.
• Medicare rebates will then be processed, and the rebate amount will be reimbursed to the client based on Medicare’s guidelines.

For further assistance with Medicare claims, please feel free to contact us.

 

5. Security Policy

Data Protection

We implement robust security measures to protect your personal information from unauthorised access, modification, or disclosure. These measures include encryption, secure servers, and regular security audits.

Third-Party Services

We ensure that third-party providers handling your data comply with strict privacy and security standards.

 

6. Complaints Handling Policy

Lodging a Complaint

If you have concerns about our services or policies, please contact us at:

Email: marvel@wholesomecounselling.com

We aim to resolve complaints promptly and fairly, keeping you informed throughout the process.